Policies

At NeuroNova, we stand behind the quality of our product. If the product has a manufacturer defect or requires service within policy and usage guidelines, we’ll work to fix it and/or provide a suitable replacement.

Please review the details below before purchasing.

Purchases (one-time sales)

All one-time purchases of NeuroNova products are considered final sale. We do not accept returns or offer refunds for change of mind.

We encourage customers to review all product information and reach out with any questions prior to purchasing. Note that one-time product purchases may also require ongoing subscriptions for additional services such as app usage, reporting, and content.

Rentals

If you are enrolled in a product rental plan:

• Rental payments are billed in advance on a recurring basis, monthly or as otherwise specified at checkout.
• You may cancel your rental before your next billing cycle by contacting NeuroNova at least 2 business days prior to your monthly charge date and following the provided return instructions. Alternatively, you may choose to convert your rental to a purchase and retain the Unit, often at refurbished-Unit pricing. Contact NeuroNova at support@neuronovaco.com to check eligibility of your Unit for discounted purchase pricing. If your Unit is new, please refer to the Rental Agreement for pricing conversion information.
• Cancellation stops future recurring rental charges after all cancellation and return requirements have been satisfied. Past payments are non-refundable.
• You must deliver the Unit to NeuroNova’s designated carrier within 10 days after contacting NeuroNova to request the return. The Unit must be received within 30 days of cancellation.
• You are responsible for properly packaging the Unit and paying all return shipping, packaging, box, packing-material, and packing-service costs unless NeuroNova agrees otherwise in writing.
• You are responsible for maintaining the Unit in good condition and returning it complete, reasonably clean, operational, and free from damage beyond ordinary wear and tear.
• You may be charged for missing components or damage caused by misuse, neglect, improper handling or packaging, unauthorized repairs or modifications, or failure to follow NeuroNova’s instructions.
• If you fail to return the Unit within the required timeframe, NeuroNova may charge you for the Unit in accordance with your rental agreement, refer unpaid amounts to collections, or pursue other available remedies.
• Rental Units may be new, previously used, or refurbished and may show minor cosmetic wear that does not affect functionality.
• A rental plan may require a security deposit, although NeuroNova may waive the deposit as part of a promotional offer. If collected, a portion may be refundable after the Unit is returned on time and inspected and verified to be in acceptable condition. Any non-refundable portion may be retained for shipping, handling, inspection, refurbishment, and return-processing costs.

Damaged or defective items

If your product arrives damaged or is not functioning properly, we will make it right.

To be eligible:

• You must contact us within 7 days of delivery
• Provide your order number and a description of the issue
• Include photos or videos showing the defect (if applicable)

If approved, we will repair or replace the product at no cost to you, including shipping.

Warranty

NeuroNova products are covered by a limited 1-year warranty from the date of delivery.

This warranty covers:

• Manufacturing defects
• Product malfunctions under normal, intended use

This warranty does NOT cover:

• Damage caused by misuse, accidents, or improper handling
• Unauthorized modifications or repairs
• Normal wear and tear or cosmetic damage

If a defect arises within the warranty period, we will repair or replace the product at our discretion.

To submit a warranty claim, contact support@neuronovaco.com.

Order issues

If you receive the wrong item or are missing components, please contact us within 7 days of delivery so we can resolve the issue.

Limitation

We reserve the right to deny claims that do not meet the conditions outlined above.

Questions

We’re here to help. Reach out anytime: support@neuronovaco.com or 801.477.7444.